Shipping policy

Shipping Policy

Thank you for shopping with Grail. We are committed to delivering your order quickly and efficiently.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

During high-volume periods or holidays, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

We offer the following shipping options within the United States:

  • Free Standard Shipping — 3–5 business days

  • Expedited Shipping — 2–3 business days (rates calculated at checkout)

  • Overnight Shipping — 1–2 business days (rates calculated at checkout)

Shipping rates for expedited and overnight options are calculated and displayed at checkout.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or holidays.

International Shipping

We currently ship to select international destinations.

International delivery times typically range between 7–21 business days depending on the destination country and customs processing times.

Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

Grail is not responsible for packages lost, stolen, or delayed by shipping carriers. If your package is delayed or missing, please contact the shipping carrier directly using your tracking number.

If you need assistance, feel free to contact us and we will do our best to help.

Incorrect Shipping Addresses

Please verify your shipping address before placing your order. Grail is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error after placing your order, contact us immediately at the email below.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you with a replacement or refund.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us at:

Grail
Email: nick@grailbrand.com